Source: The Consultative Group to Assist the Poor (CGAP) Date: August 2017 This focus note explores new approaches to address consumer protection risks and problems in five areas: product marketing, T&C disclosure, credit reporting, appropriately tailoring products, and repayment and collections.
Source: Goldman School of Public Policy, University of California, Berkeley Date: May 2017 This comprehensive landscape report maps the current digital credit ecosystem, identifies risks faced by consumers, and assesses the technological and regulatory approaches to mitigate these risks.
Source: The Consultative Group to Assist the Poor (CGAP) Date: June 2015 This focus note explores consumer risk in digital finance, consequences of those risks (for consumers, providers, and broader financial inclusion), and how these risks can be addressed.
Source: USENIX Date: August 2015 This academic paper provides in-depth measurement analysis of 46 branchless banking applications, identifies systemic vulnerabilities, and analyzes the liability of weak customer protection measures.
Source: Alliance for Financial Inclusion (AFI) Date: September 2015 This guidance note focuses on potential customer risks and how policy makers and regulators could develop an approach for identifying, monitoring, and mitigating the most important consumer risks.